For your laboratory to function seamlessly and produce reliable and dependable results, comprehensive support is indispensable across all operations.

Through our own laboratories and longstanding collaborations with scientific and research institutions, as well as healthcare and academic organizations, Labena’s expert teams have an in-depth understanding of the needs of laboratory operations. They are capable of offering expert, reliable, and technologically advanced solutions that will enhance your operations and ensure the smooth functioning of your equipment

Labena’s expert teams continuously undergo education and certification across a broad spectrum of application and service offerings. This ongoing education keeps them informed about the latest innovations and technologies in laboratory equipment, ensuring the delivery of optimal services to our customers

Regular education and training sessions ensure comprehensive support to users, not only through high-quality equipment but also through knowledge sharing and transfer, aimed at enhancing their laboratory processes and achievements. Labena shares its knowledge and experience through educational programs, workshops, and on-site training as part of own educational program Labena Academy.

• based on understanding the specific needs and requirements of users, allowing for personalized solutions. Labena’s application experts collaborate with users to comprehend their research objectives and ensure that the equipment is properly configured and optimized.
• assists in diagnosing issues, interpreting results, and identifying optimal approaches to achieve desired goals.
• aids in procedure optimization and achieving high-quality standards.
• recommends new techniques, protocols, or optimizations that will enhance research results, optimize equipment usage, and achieve quality outcomes

Laboratory equipment is a vital tool for research, analysis, and implementing new discoveries. Like any complex technology, it requires regular maintenance, repairs, and upgrades to function flawlessly and ensure high-quality and accurate results throughout the process.

Labena’s Service Team provides the safety, reliability, and expertise needed to achieve the best results and optimal functionality of devices and instruments in your laboratory. Our service engineers undergo continuous education and certification for all programs in Labena’s sales portfolio, enabling them to deliver fast, high-quality, and professional service.

Labena Service team

• possess expert knowledge for swift diagnostics
• assists in preventing breakdowns through regular maintenance and routine inspections, adjustments, and replacement of consumable parts
• ensures rapid interventions to minimize downtime
• facilitate access to the latest upgrades, software, and enhancements for your equipment
• conduct testing, calibration, Installation Qualification (IQ), Operational Qualification (OQ), and other compliance procedures essential for the proper functioning of your equipment
• perform instrument validations and verifications

If you have any questions related to the service and maintenance of your equipment, please contact us at servis@labena.hr.

Interested in joining the Service Team? Send us your open application at posao@labena.hr.