For your laboratory to function seamlessly and deliver reliable, consistent results, thorough support is essential across all aspects of its operations.

Through our own laboratories and long-standing collaborations with scientific and research institutions, healthcare facilities, and academic organizations, our expert teams have a deep understanding of laboratory needs. They are equipped to provide expert, reliable, and technologically advanced solutions that will enhance your operations and ensure the smooth functioning of your equipment.

Labena’s expert teams continuously pursue education and certification across a broad spectrum of applications and services. This ongoing training keeps them informed about the latest innovations and technologies in laboratory equipment, ensuring the delivery of optimal service to our customers.

Regular education and training sessions enable comprehensive support for users, providing not only high-quality equipment but also valuable knowledge sharing aimed at enhancing laboratory processes and outcomes. Labena extends its expertise through educational programs, workshops, and on-site training as part of our Labena Academy.

• Based on an understanding of the specific needs and requirements of users, we provide personalized solutions. Labena’s application experts collaborate with users to comprehend their research objectives, ensuring that the equipment is properly configured and optimized.
• We assist in diagnosing issues, interpreting results, and identifying optimal approaches to achieve desired goals.
• Our team aids in procedure optimization to meet high-quality standards.
• We recommend new techniques, protocols, or optimizations that will enhance research outcomes, optimize equipment usage, and achieve quality results.

Laboratory equipment is a vital tool for research, analysis, and the implementation of new discoveries. Like any complex technology, it requires regular maintenance, repairs, and upgrades to function flawlessly and ensure high-quality and accurate results throughout the process.

Labena’s Service Team provides the safety, reliability, and expertise necessary to achieve optimal functionality of devices and instruments in your laboratory. Our service engineers undergo continuous education and certification for all programs in Labena’s sales portfolio, enabling them to deliver fast, high-quality, and professional service.

Labena Service team

• Possesses expert knowledge for swift diagnostics.
• Assists in preventing breakdowns through regular maintenance and routine inspections, adjustments, and replacement of consumable parts.
• Ensures rapid interventions to minimize downtime.
• Facilitates access to the latest upgrades, software, and enhancements for your equipment.
• Conducts testing, calibration, Installation Qualification (IQ), Operational Qualification (OQ), and other compliance procedures essential for the proper functioning of your equipment.
• Performs instrument validations and verifications.

If you have any questions related to the service and maintenance of your equipment, please contact us at service@labenagroup.com.
Interested in joining the Service Team? Send us your open application at apply@labenagroup.com.